FAFO Apparel Refund Policy
At FAFO Apparel, we stand by the quality of our products and want you to love what you ordered. If something isn’t quite right, we’ve got you covered with a hassle-free refund policy.
Eligibility for Refunds:
- Items must be returned within 30 days of the delivery date.
- Products must be unused, unworn, and unwashed, in their original condition, and with all tags attached.
- Refunds are only applicable to full-priced items. Sale items, gift cards, and customized products are not eligible for a refund.
How to Request a Refund:
- Contact Us: Send an email to returns@fafoapparel.com.au with your order number and reason for the return.
- Return Authorization: Once we approve your return request, you’ll receive a Return Authorization Number (RAN) and the return address.
- Pack and Send: Pack your item securely with its original packaging and return it to us using a trackable shipping method. Please note that return shipping costs are your responsibility.
Processing Your Refund:
- Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
- If approved, your refund will be processed back to your original payment method within 7-10 business days.
- Shipping costs are non-refundable. If you received a refund, the cost of shipping will be deducted from your refund amount.
Exchanges:
- We do not offer direct exchanges. If you need a different size, color, or item, please follow the return process for a refund and place a new order for the desired item.
Damaged or Defective Items:
- If you received an item that is damaged or defective, contact us immediately at support@fafoapparel.com.au with a photo of the defect. We’ll arrange for a replacement or a full refund, including shipping costs, at no extra charge.
Need More Help?
For any questions or concerns about our refund policy, please reach out to our customer support team at support@fafoapparel.com.au. We’re here to help!